Privacy Policy

Deionno Electrical & Solar (we, us, our) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why we collect it, how we use and store it, who we share it with, and how you can access or correct it. It covers everyone who visits this website, sends us an enquiry, calls us, or becomes a customer, in South Australia, Queensland or anywhere else.

By using this website, submitting a form, calling us or giving us your details in person, you agree to the collection, use and disclosure of your personal information as set out in this policy.

Who we are

Deionno Electrical & Solar operates through two related businesses: Deionno SA (ABN 17 624 538 656, SA electrical licence 287733), based at U8/55 Barndioota Rd, Salisbury Plain SA 5109, and Deionno QLD (ABN 58 693 648 430, QLD electrical contractor licence 1512582), based at 9/6-8 Geo Hawkins Cres, Corbould Park QLD 4551. Both are covered by this policy and share the systems described in it.

What we collect

We collect personal information that you give us and information that is generated when you deal with us. Depending on how you contact us, this can include:

• your name, phone number, email address and postal or property address;
• details about your property and your energy use, such as your roof, switchboard, electricity bills, usage patterns, existing solar or battery equipment, and whether you own or rent;
• what you are enquiring about, your budget and timeframe, and any notes you give us;
• the content of calls, emails, text messages, web chats and form submissions, including recordings of phone calls (see below);
• photos of your property taken during an assessment, installation or service visit;
• payment and account details needed to quote, invoice and process a job, and any details needed to claim rebates or incentives on your behalf;
• if you apply for a job with us, your work history, qualifications, licences and referee details;
• technical and usage information about your visit to this website, such as your IP address, device and browser type, the pages you viewed, how you reached us (for example a search engine or an advertisement) and cookie and advertising identifiers.

You do not have to give us personal information, but if you choose not to, we may not be able to quote, install, service or respond to you.

When and how we collect it

We collect information when you fill in a form on this website or one of our landing pages, use a calculator or tool on the site, call or text us, email us, message us on social media, book an assessment, accept a quote, have work done, apply for a job, or leave a review. We also collect information automatically through cookies and similar technologies when you browse the site, and from third parties such as comparison and referral services, solar retailer and review platforms, and advertising platforms, where you have given them permission to pass your details to us.

Call recording

Calls to and from our office and sales team may be recorded. We record calls for training, quality and record-keeping purposes, so that we can check what was discussed and agreed, improve how our team handles enquiries, and resolve any later query about a job. Recordings and call notes are stored securely in our customer relationship system (see How we store and protect it) and are only available to our team. By continuing with a call you consent to it being recorded. If you would prefer not to be recorded, tell us at the start of the call and we will make other arrangements, for example continuing by email.

How we use your information

We use your personal information to run our business and to provide and promote our services. In particular we use it to:

• respond to your enquiry, prepare a quote, design a system, carry out an assessment, and install, commission, service and repair solar, battery and electrical work;
• lodge network connection applications, rebate and incentive claims, and warranty claims on your behalf;
• contact you about your enquiry, quote or job by phone, text message, email, post or social media, including following up an enquiry you have not yet acted on;
• marketing and remarketing: tell you about our products, services, offers, events and news that we think may interest you, by phone, text message, email, post and through online advertising, including showing you our advertisements on other websites and social media platforms based on your visit to this site or your contact with us;
• build audiences for our advertising, for example by sharing hashed contact details or website activity with advertising platforms so that we can reach you, people like you, or exclude you from campaigns;
• ask for feedback and reviews after a job;
• train our team, improve our services and our website, and keep records of what we have agreed;
• consider you for employment if you apply for a job;
• comply with our legal obligations, including electrical safety, consumer and taxation law, and to protect our rights.

You can opt out of marketing at any time: use the unsubscribe link in any marketing email, reply STOP to a marketing text, or contact us using the details at the end of this policy. We will still contact you about any job or warranty you have with us.

Who we share it with

We do not sell your personal information. We share it only where we need to in order to do the things described above, and only with:

• our team, and the contractors who occasionally work alongside our crews (for example crane operators and plumbers), to the extent they need it for the job;
• equipment manufacturers and distributors, for warranties, product registration and technical support;
• electricity distributors (such as SA Power Networks and Energex) and retailers, for connection applications and meter changes, and government and industry bodies that administer rebates, certificates and incentives;
• service providers that help us run the business, including our customer relationship and marketing platform, website hosting, email, phone and call-recording services, payment and finance providers, and accounting and legal advisers;
• advertising and analytics platforms (such as Google and Meta), in the form of cookies, pixels and hashed contact details, for the marketing and remarketing described above;
• review and referral platforms you have used to find us, where you have agreed to that;
• anyone you authorise us to share it with, and anyone we are required by law to share it with.

Some of these providers store information outside Australia, including in the United States. Where that happens we take reasonable steps to make sure your information is handled in a way consistent with the Australian Privacy Principles.

How we store and protect it

Your details, enquiry history, call recordings, quotes and job records are stored securely in our customer relationship system, GoHighLevel, and in our job management and accounting systems. Access is limited to our team and is controlled by individual logins. We use reputable, access-controlled providers and keep our systems up to date, and our website uses encryption (HTTPS) for everything you send us. No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but we will tell you and, where required, the Office of the Australian Information Commissioner if a data breach is likely to cause you serious harm.

We keep personal information for as long as we need it for the purposes above and to meet our legal obligations, which for job and warranty records can be ten years or more. After that it is deleted or de-identified.

Cookies, analytics and advertising

This website uses cookies and similar technologies, set by us and by third parties, to make the site work, to understand how it is used, and for advertising. These include Google Tag Manager and Google Analytics, Google Ads and Meta (Facebook and Instagram) advertising tags, and our customer relationship platform’s tracking. They let us measure which pages and campaigns lead to enquiries, show our advertisements to people who have visited this site, and measure the results. You can control cookies through your browser settings and opt out of personalised advertising through Google’s and Meta’s ad settings; some parts of the site may not work as well with cookies disabled. We do not currently respond to browser “do not track” signals.

Links to other websites

This site links to other websites, such as manufacturers, rebate schemes and review platforms. Those sites have their own privacy policies and we are not responsible for how they handle your information.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, and ask us to correct it, by contacting us using the details below. We will respond within a reasonable time and will not charge you for a reasonable request. If you think we have mishandled your information, contact us first and we will try to resolve it with you. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last changed at the top.

Contacting us

For anything to do with your personal information, contact our office:

office@deionnoelectrical.com.au
Deionno Electrical & Solar, U8/55 Barndioota Rd, Salisbury Plain SA 5109
1800 610 165